Making a Purchase
Making a purchase is simple and could not be easier. Just browse our products and catalogues and pick on any items that you wish to buy. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy your order.
We accept payment through PayPal. We do not hold your credit card details on file and all transactions take place on a 128 bit encrypted secure server. If you prefer we are happy to accept purchases over the telephone.
All orders are subject to the standard 20% VAT and this is added to the order at the checkout stage. If you are an Ireland delivery and you have a registered VAT account, please ring with your order. We cannot authorise VAT refunds once an order has been accepted.
Missing / Damaged Items
If you believe you have a missing or damaged item or have been sent goods incorrectly and it has not been advised on the shipping notes that other items are to follow please contact us immediately on day of receipt. All Items despatched from Global Security are monitored via CCTV and we can check your consignment for accuracy. In the unlikely even that we have misplaced your items we will endeavour to ship you the missing items ASAP.Please note we are unable to deal with claims for damage reported after this time.
All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse, modifying a product in any way, video heads, monitor tubes & CCD sensors damaged by normal wear & tear). This does not affect your statutory rights as a consumer.
Can I cancel my order?
You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 7 working days beginning the day after your goods are received. The unused goods (including any free gifts) must be returned as originally packaged at the customer’s expense. You must apply for a returns number below. We reserve the right to have the goods inspected by a technician prior to replacement or refund.
Faulty Products/Dead on Arrival/Returns Procedure
In the unlikely event that you receive a faulty product, your product becomes faulty or you wish to cancel your order, please complete the following returns form and a member of our team will contact you to discuss your returns request.
Please note the goods must come back in a saleable condition, Defacing of any of the products or packaging with our address or faults will invalidate any return and the item or items will be returned back to you.