Terms & Conditions

Making a Purchase

Making a purchase is simple and could not be easier. Just browse our products and catalogues and pick on any items that you wish to buy. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy your order.

We accept payment through PayPal. We do not hold your credit card details on file and all transactions take place on a 128 bit encrypted secure server. If you prefer we are happy to accept purchases over the telephone.

All orders are subject to the standard 20% VAT and this is added to the order at the checkout stage. If you are an Ireland delivery and you have a registered VAT account, please ring with your order. We cannot authorise VAT refunds once an order has been accepted.

Missing / Damaged Items

If you believe you have a missing or damaged item or have been sent goods incorrectly and it has not been advised on the shipping notes that other items are to follow please contact us immediately on day of receipt. All Items despatched from Global Security are monitored via CCTV and we can check your consignment for accuracy. In the unlikely even that we have misplaced your items we will endeavour to ship you the missing items ASAP.Please note we are unable to deal with claims for damage reported after this time.

Guarantee

All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse, modifying a product in any way, video heads, monitor tubes & CCD sensors damaged by normal wear & tear). This does not affect your statutory rights as a consumer.

Can I cancel my order?

You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 7 working days beginning the day after your goods are received. The unused goods (including any free gifts) must be returned as originally packaged at the customer’s expense. You must apply for a returns number below. We reserve the right to have the goods inspected by a technician prior to replacement or refund.

Faulty Products/Dead on Arrival/Returns Procedure

In the unlikely event that you receive a faulty product, your product becomes faulty or you wish to cancel your order, please complete the following returns form and a member of our team will contact you to discuss your returns request.

Please note the goods must come back in a saleable condition, Defacing of any of the products or packaging with our address or faults will invalidate any return and the item or items will be returned back to you.

We strongly recommend that you use a courier delivery service, as Global Security Ltd will not be responsible for any damage incurred during delivery or items lost in the post. All returns are to be sent to Global Security Ltd at the customer’s own expense with the exception of items we delivered that were faulty or the wrong item was sent, in which case we will inform you of the returns procedure. You will not be refunded for the price you paid for delivery to receive the item.

The following conditions apply to the returns / cancellation policies stated above:

• Goods that are not in their original packaging and not in good condition are excluded and will be rejected by our warehouse.
• Goods that have items missing cannot be tested or refunded and you will be required to send any missing items to us before we deal with the return.
• If you purchase a CCTV kit, you will only receive a refund if the whole kit is returned. Faulty items within the kit will be repaired or replaced.
• Any goods with cut cables or any modifications of any kind will be rejected by our warehouse and are not covered under warranty.
• Any items that have been blown by an incorrect power supply being used are not covered under warranty.
• All warranties exclude product misuse, acts of God i.e. lightning strikes, bulbs, IR LED’s, monitor tubes & CCD sensors damaged by normal wear & tear.
• Any goods with cut cables or any modifications of any kind will be rejected by our warehouse and are not covered under warranty.
• We cannot be held responsible for any goods that are returned without an authorised Returns Form – These will be rejected by our warehouse.
• Global Security does not operate a “sale or return” policy or advance replacements.
• If your product is found to be faulty you will either be offered an exact replacement (if the product cannot be repaired) or a refund within the first 30 days or purchase. After this period you will be eligible for a repair or replacement only
• Global Security will only collect faulty items if it’s within the first 14 days of purchase after this period it is a return to base warranty only (RTB).
• You will NOT be refunded for your delivery charges should you be requesting a refund for your order.
• Title to {the Goods} shall remain vested in {the Seller} and shall not pass to {the Buyer} until the purchase price for {the Goods} has been paid in full and received by {the Seller}.

Please note the following;

Global Security are not responsible for networking any DVR. If buying a DVR please make sure you have a qualified IT person to network the DVR for you. We cannot be held responsible for failure to network and will not accept any DVR back due to this.

What others say about us…

Excellent product and service!! Highly recommend Thanks!

D.R.
D.R.Global Security CustomerWikiTravel

Very happy with purchase, many thanks! A+++++

J.O.
J.O.Global Security CustomerMedia Wiki

Excellent service a +++++++spot on fast delivery

K.R.
K.R.Global Security CustomerMax Mobilcom

Item was of the most top-notch quality! Delivery was very fast.

S.F.
S.F.Global Security CustomerDoom Inc

© Copyright - CCTV Alarms Blackburn | CCTV Installers | Alarm Engineers