Frequently Asked Questions
1. What products does Global Security offer?
We specialise in a wide range of security solutions including CCTV cameras, alarm systems, video doorbells, access control units, and surveillance kits for homes and businesses.
2. Do your CCTV systems support remote viewing?
Yes. Most of our CCTV systems allow remote viewing via mobile apps or PC software so you can monitor your property from anywhere.
3. Are your products suitable for residential and commercial use?
Absolutely. We stock CCTV and alarm systems tailored to homes, shops, warehouses, offices, and other properties.
4. Do you offer installation services?
Yes, we offer installation in selected areas. Contact us to check availability and arrange a professional setup.
5. Can I integrate CCTV with my alarm system?
Yes. Many of our systems can be integrated into a single security ecosystem including alarms, access control, and video surveillance.
6. What is the difference between a DVR and an NVR?
A DVR (Digital Video Recorder) works with analog CCTV cameras and records video by converting it into digital format. An NVR (Network Video Recorder) works with IP cameras and records video streams directly over the network. NVR systems typically offer higher resolution and more advanced features compared to DVRs.
7. What's the difference between IP and analog cameras?
IP cameras offer digital transmission and higher resolution. Analog cameras are budget-friendly but use traditional coaxial wiring. We offer both options.
8. Do your systems come with warranties?
Yes, all our products come with standard manufacturer warranties. Some may offer extended warranty options as well.
9. How do I get a quote or help choosing the right system?
You can contact us directly via our website, email, or phone. We’ll help you choose the right solution for your needs and budget.
10. Do you supply to installers or trade professionals?
Yes, we offer trade pricing and dedicated support for professional installers and resellers. Apply for a trade account with us.
11. What brands do you stock?
We carry trusted brands including Uniview, Ajax, Dahua, Hikvision, and more — all known for performance and reliability.
12. Do you offer free delivery?
Yes, we offer free UK delivery on orders over £250.
13. What’s your return policy?
We accept returns within 14 days of delivery if the product is unused and in original packaging.
14. Do you price match?
Yes, we offer a Best Price Guarantee. If you find a better price, let us know!
15. How can I set up a trade account?
Contact our sales team or visit the Trade section on our website to apply for a professional account.
